Ancillary Financial Products

When you have provided a service or product for your customer, you want it to stand the test of time. In some cases, however, that does not turn out to be the case.

A car repair can be undone by a faulty part or a loose connection. A used vehicle can be sold with an extended warranty to protect the buyer from specified breakdowns that would trigger thousands of dollars in costly repairs. The risk/reward aspect of high-dollar transactions applies to other industries as well.

To protect all parties involved in such situations, The CFA Group offers a wide variety of products and services to benefit consumers and business owners ... just in case. Among the products we offer include:

• Auto Warranties
• Product Warranties
• Service Guarantees
• Customer Service Guarantees

Different Types of Consumer Guarantees

What does it mean when a company issues a guarantee in regard to its work? That depends on the type of guarantee. Some of the most common:

• Service Guarantee: A marketing tool used by service firms to reduce customer risk perceptions, signal quality, differentiate a service offering or professionalize their internal management of customer complaint and service recovery.
• Customer Service Guarantee: A standard designed to encourage service improvement and guard against poor service.  If minimum performance requirements for specified services are not met, customers are compensated.
• Satisfaction Guarantee: Also known as a "money-back guarantee," it is an agreement that, if a buyer is not satisfied with a product or service, a refund will be made.